Monday, May 29, 2017

Living on Tiffin Time in Red Bay Alabama…

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We are at the Tiffin Service Center in Red Bay Alabama. After giving Norris (the triage guy) our list of items all we could do was sit and wait for a call to enter an express bay to begin our repairs. The way it works here is everyone is on a first come first served status and if you are not immediately available when the call comes in for your turn in a bay,  you go back to the end of the line. So during Tiffin work hours we stay put and wait....we call it living on Tiffin time!

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imageOur main goal is to take care of our damage from the incident we had back in Texas where at first we thought we encountered a road hazard but later discovered a piece of framing had fallen out and caused the damage to our rig.We are here since Tiffin will fix all of it for free under their 10 year frame warranty (at least so they say – we will see come bill time). I also want a small repair to our slide while we are here as well.

imageDespite there being a lot of rigs in line,  surprisingly we got a call Monday afternoon telling us to be in an express bay early Tuesday morning. Tuesday at 7:00 am we were snuggled in Bay 9 and the two Tiffin technicians began scratching their collective heads trying to figure out where all the broken wires were supposed to go. After about two hours and with the assistance of another technician the wires were all back in the normal position and all the electrical things that didn’t work were now working.

Next they attacked my slide issue and after about 45 minutes did the best they could do.  I was told the repair still might not stop the slide from leaving black marks on the new flooring. If it doesn't work we will probably need to have new rollers put in our large slide out. Just when I thought they were done they replaced our windshield wiper blades since apparently there was a recall on them that I didn’t even know about. We love having our work done here for things just like that.

imageWith our three hours of express bay time up we parked back in site 5 awaiting further instructions. That afternoon we got another call to be in Bay 41 to have our framing welded back in to our coach. Again at 7:00 am Tuesday morning we were in bay 41. Sharon is not happy to have to be up at 6:00 am, especially two days in a row!!!

Well Wednesday came and went as did Thursday dimming all hope we had of our getting out of here before Memorial Day Weekend. Friday morning I decided I had better check to make sure they knew what we were still lacking and to get some idea of where we were in the queu. Wanda, the scheduling coordinator, said my next stop was paint and body but didn’t know about the other things on our list.

At her suggestion I spoke with Don Boyd whom I had initially communicated with regarding our incident. He remembered and since no one had taken care of my damaged wheel liner he immediately sent a technician out to remove and replace it at our site. I sure am glad I inquired as to our status and hopefully we can have our paint and body work done Tuesday when the employees return to work after the Memorial Day Holiday. After paint and body, then all that will be left is to have them inspect the front driver side wheel for any mechanical issues and have our front end aligned to ensure nothing was knocked out of whack from the incident.

We are therefore spending Memorial Day weekend mingling with about 50 other Tiffin owners in Red Bay Alabama, making new friends while we wait. We wish you and yours a very Happy Memorial Day, everyone!

Note: We are still in Red Bay Alabama…

Saturday, May 27, 2017

Welcome to the Tiffin Service Center–Red Bay Alabama…

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Before leaving Arkansas we checked our route and the RV parks on both our preferred north and south routes were closed because of high water on the Mississippi River. I found other places we could stay but decided to contact Don at the Tiffin Motorhomes Service Center in Red Bay Alabama and ask about space available at the Tiffin Allegro Campground in Red Bay. The Allegro Campground is the Tiffin Service Center’s campground and is mostly just a large parking lot.

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Don advised I would be wise to get there before the weekend as there were several available sites now but they would likely fill up before Sunday. Heeding his advice and not being able to stay where we wanted to anyway we drove from Little Rock Arkansas straight over to Red Bay Alabama, a very long day for us at 281 miles. Sure enough we pulled into Allegro Campground and there were plenty of sites and even by that Friday evening there were at least 30 to 40 spots available.

imageSaturday we woke to some rain showers but not wanting to spend the whole weekend in Red Bay we made a drive down to Tupelo Mississippi about 40 minutes away. It rained most of the way so we weren’t going to be able to play disc golf as we had hoped but since we have been to Tupelo before we decided to just drive around a bit and then stopped in to checkout a new brewpub. We enjoyed a craft beer and watched a little NCAA regional fast pitch softball before heading back.

We decided to drive back on the Natchez Trace as it passes just south of Tupelo and just NW of Red Bay. Even with sporadic rain showers this was a very pleasant drive. With speed limits of 50 mph and with no stores or advertising along the roadside we simply meandered our way through while enjoying the lush green sliver of land encompassing the Natchez Trace.

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Well we had even more rain on Sunday and sure enough by the end of the day Tiffin Allegro Campground was full. I am sure glad we heeded Don's advice and came in a few days earlier than we planned. It seems with all the rain in this area we wouldn’t have been able to do much of anything anyway. Now we will settle in on "Tiffin Time" awaiting our turn for needed repairs....

Come Monday Norris (the first guy you will meet at the Tiffin Service Center) came by and got our list of items we need to have taken care of. Most of our list is composed of items that Tiffin will fix for free under their 10 year frame warranty. If you remember we had an incident back in Texas when a piece of framing fell out under our RV causing a bit of damage as it fell out on the roadway. We hope to get it all fixed while we are here…

Note: We spent one more night in Little Rock Arkansas but are now in Red Bay Alabama…