As I stated in an earlier blog I had heard and read many stories about Bob Tiffin going way above and beyond necessary to make his customers happy.I assumed most of these stories were maybe a bit exaggerated. As you may recall last month, after we paid to have three of our four fogged up windows replaced in Red Bay, Alabama Bob Tiffin instructed the service manager to give us a call to tell us we were going to get a refund for the cost of the windows they just had installed thus saving us $690! Mr. Tiffin extended this courtesy despite the fact the warranty had expired. He did so because the windows did fail while under warranty but the previous owner was unable to have the repairs due to unexpected ill health.
We were very grateful for the generosity of Bob Tiffin who has built Tiffin Motorhomes into the best RV manufacturer in the USA – in my opinion. And we left Red Bay as very satisfied customers. When we got to Mississippi we had time to reflect upon our experience.
We originally really wanted to replace all four of our faulty windows but when we got an estimate for the total cost of replacement it was financially prudent to only replace the three worst windows. We decide this especially since the least fogged window was the most expensive window at $405.00 not including installation labor. We decided to write a letter to Bob tiffin to thank him for his generosity and exemplary customer service. We also asked that since he authorized Tiffin Motorhomes to replace all of fogged windows if there was any way we could have them ship the fourth window to us here in Texas at our cost.
About 10 days passed so we thought that maybe this was the end of our hope for obtaining that.fourth window.as a warranty replacement. Then one night I got a phone call from Mr. Bob Tiffin himself!!! He asked me where I wanted to have this window sent!!! After some small talk and a cordial goodbye he agreed to have our fourth window sent to us and astoundingly he wanted to absorb the shipping cost!.
Once the window arrived, I contacted Ricky Johnson in the service shop and he sent me directions on how to replace the window myself. So with a bit of assistance from Sharon and a friend I replaced our last fogged window as per the instructions below:
Unscrew all the screws but one inside the window
Have someone score the caulk outside then hold the window as the last screw is undone inside.
Clean the old caulk off and clean the area for attachment of the window seal
Apply the window seal to the inside of the frame
Insert all screws and tighten down sequentially
Re-caulk top half of window
Now we have no fogged windows and we can thank Bob Tiffin and Tiffin Motorhomes… A company that truly does put the customer first!!! So all those stories that many of us have heard about the “magic” of the customer service of Mr. Tiffin are true… Afterall how many of you have heard of Mr. Newmar or Mr. Winnebago?
Thanks Mr. Bob Tiffin, for all that you do…