When in San Antonio I forgot to mention a neat place we visited while staying at our son’s house. Our son told us we need to check out the Japanese Tea Garden close to where the Cummins Service Center was located. So one afternoon after we went to check on the RV at Cummins to stop by.
The Japanese Tea Garden is a lush beautiful park that was created from an abandoned rock quarry. The garden includes a 60 foot waterfall, koi ponds, a pagoda-style pavilion, and a café. There are walking paths and trails that take you around the garden. Several picturesque stone bridges.cross the waterways.
It was constructed in 1918 by prisoners for about $7,000.It has paid for itself multiple times over as it includes areas that are available for rent for functions such as for small weddings. A small wedding was being set up while visited. It is a nice place to visit on hot day in San Antonio.
When I last blogged we had just left San Antonio and were quite pleased at how the RV handled during our drive. When we arrived in College Station Texas we set up our site and settled in.
As soon as set up Sharon insisted we needed to rent a carpet cleaner because the Cummins service folks left quite a mess around the opening to the engine..Curious about the work they had done we started to inspect things closer. There was quite a bit of engine grime all around the front area so I decided I needed to take this up with the Cummins people.
Before calling I lifted up the engine opening cover to inspect their work. The top of the engine was very clean but when I crawled under the RV to inspect the underside of the engine I was horrified to see oil everywhere. Oil was dripping off of multiple surfaces prompting me to immediately call Cummins in San Antonio.
When I called the service manager was very understanding and told us have the carpets cleaned and they would pay for the service. He also stated that we should take our RV to a nearby service center and if the oil leak was due to their work they would pay for it.
We chose to simply rent a carpet cleaner so we could do the cleaning ourselves to our satisfaction. As for the oil leak it took a while before we could get it serviced. Once we did they determined the valve cover gasket was the likely culprit and ordered the part. We have since returned and had the service performed.
While we certainly weren't pleased with the original work on our RV we were very pleased with how their customer service made things right. We would return for service there because of that and do recommend them for the same reason.
Fingers crossed that this is now all FINALLY behind us!
We have had both very good and very bad experiences with Cummins. I always say I would not take a bicycle to the Houston Cummins because their service was by far the worst in our years of RVing.
ReplyDeleteTotally agree,getting service is always acrap shoot.
DeleteGood thing you checked the oil leak more closely. As I recall Commins was to do that also when you had it in the shop
ReplyDeleteYep, and you can bet I reminded them of that too.
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